Host Cancellation Policy

1. Cancellation Fees#

If a Host cancels a confirmed reservation, or if NZZL determines that the Host is responsible for the cancellation, the following fees apply, with a minimum cancellation fee of $50 USD (or equivalent Moroccan dirhams):

Fee Structure

• Within 48 hours of check-in (or after check-in): Hosts will be charged 50% of the reservation amount for the nights not stayed.
• Between 48 hours and 30 days before check-in: Hosts will be charged 25% of the reservation amount.
• More than 30 days before check-in: Hosts will be charged 10% of the reservation amount.

Long-Term Stays (28+ days)

For extended stays, fees are calculated as a percentage of the non-refundable portion of the reservation at the time of cancellation, up to 30 days following the cancellation date, rather than the entire reservation amount.

Reservation Amount Definition

When calculating cancellation fees, the reservation amount includes:

• Base nightly rate
• Cleaning fees
• Pet fees (if applicable)

Excluded: taxes and NZZL service fees.

If the computed fee is less than $50 USD, it will be increased to meet the $50 minimum.

Cancellation fees are deducted from the Host's upcoming payout(s). In addition, Hosts will not receive the payout for the cancelled reservation. If they already did, the amount will be withheld from future payouts.

2. Situations Where Fees May Be Waived#

NZZL will waive cancellation fees in eligible situations, including:

• Major Disruptive Events
• Valid reasons verified as outside the Host's control

Hosts may need to provide documentation or proof. NZZL will determine whether to waive fees after reviewing the submitted evidence.

To ask for a fee waiver, contact NZZL Support with your booking code and your documents, for example photos, medical documents, or screenshots of messages. The Valid Host Cancellation Reasons Policy lists the reasons that qualify.

Even when fees are waived, other consequences may still apply, such as temporary blocking of the listing's calendar.

Regardless of fee waivers, Hosts will not receive payout for the cancelled reservation.

3. Additional Consequences#

Beyond cancellation fees, NZZL may apply other measures, such as:

• Blocking the listing's calendar for the affected dates
• Restrictions on accepting new reservations
• Temporary or permanent suspension of the listing or Host account
• Loss of special recognitions (such as Prime host status, if applicable)

These consequences apply especially when Hosts repeatedly cancel without valid reasons.

4. When a Host Is Found Responsible for a Cancellation#

A Host may be deemed responsible for a cancellation even if they did not explicitly initiate it. This includes situations where the listing does not match its description in a way that materially affects the Guest's stay.

Examples:

• Double booking the property
• Switching the Guest to a different property
• Listing inaccuracies that significantly impact the stay (for example, advertising a pool that Guests cannot use)

In such cases, the Host will face full cancellation fees and consequences.

5. Host Responsibilities#

If a Host cannot honour a reservation, for any reason, they must cancel promptly to allow Guests time to adjust their plans.

Hosts must not pressure or encourage Guests to cancel on their behalf.

Providing false information or fake documentation in relation to this policy is a breach of NZZL's Terms of Service and may result in account termination.

6. Policy Scope#

This policy applies to:

• All NZZL short-term rental stays in Morocco
• Cancellations occurring on or after the policy's effective date

Any legal rights of Hosts or Guests to pursue claims remain unchanged. Policy updates will be made in accordance with NZZL's Terms of Service.